Template-Type: ReDIF-Article 1.0
Author-Name: Hyungi Kwon
Author-Name: Virginia Doellgast
Author-Name: Rosemary L. Batt
Title: Service Management and Employment Systems in U.S. and Indian Call Centers
Journal: Brookings Trade Forum
Pages: 335-360
Volume: 2005
Issue: 1
Year: 2005
DOI: 10.1353/btf.2006.0004
Handle: RePEc:aoo:194669