Customer Support

Contact Project MUSE Customer Support, by using the contact form or by email at, for questions regarding:

  • Subscribing to MUSE Journals
  • Purchasing Book Collections on Project MUSE
  • Your subscription or purchase
  • Usage statistics
  • Other requests or general feedback

You might also find the help you need in our Frequently Asked Questions.

Project MUSE Customer Support is available Monday through Friday from 8:00 a.m. to 5:00 p.m. EST.

Institutions with questions about single title journal orders may contact JHU Press Journals Customer Service.

Contact Information for Project MUSE

Project MUSE
Johns Hopkins University Press
2715 North Charles Street
Baltimore, MD 21218-4319
Phone: (410) 516-6989
Fax: (410) 516-8805

Staff Directory


Wendy Queen - Director
Nicole Kendzejeski - Associate Director, Project MUSE
Lance Tieperman - Business Operations Manager

Marketing and Communications

Melanie B. Schaffner - Director of Communication, Marketing, and Engagement
Abe Novick - Marketing Manager

Library and Publisher Partnerships

Kelley A. Squazzo - Director of Library & Publisher Partnerships

Tricia Miller - Senior Manager Sales and Library Relations
Elizabeth W. Brown - Publisher Relations Manager, Journals
Phillip Hearn - Publisher Relations Manager, Books
Ann Snoeyenbos - Manager, International Sales and Special Markets
Douglas Storm - Sales Manager, USA/Canada


Content Production and Metadata 

MUSE Production - Production Team
Mathew Treskon - Metadata Strategist